Refund Policy

Inquiries for refunds/exchanges are handled on a case-by-case basis. All of our scrunchies are inspected 3-4 times for quality control prior to getting shipped.

Refunds: We are unable to offer refunds at this time for scrunchies. If you feel there is an issue with the quality of the product, please send us an email to info@ausalja.com along with a photo and we will see what we can do.

Exchanges: We do not offer exchanges on our scrunchies

We want to make sure that our customers remain happy, thus if you have any questions prior to buying, please send us an email to info@ausalja.com.

Returns are not only costly to small business owners as we do not have the scale of a large corporation, but they also negatively impact our environment. Shipping back items creates unnecessary greenhouse gas emissions, and many times items cannot be re-sold and may end up in landfills.